Teams: Voicemail Greeting


Changing Personal and Departmental greetings


Users can change the voice mail greeting of their personal extension only.  If a user would like to change a department mailbox voicemail greeting they will need to open a request with our Systems department by emailing


1.  In the top right of Teams have the end user click on their profile picture and click on settings.  If a profile picture has not been setup they will see their initials instead.


2.  On the next screen have the user select "Calls" in the left hand pane and click on "Configure voicemail".


3.  In the top left of the next screen there will be a "Record a greeting" option.  The caller can listen to the prompts provided by the voicemail system to record a new greeting.



Article ID: 120002
Mon 11/9/20 1:06 PM
Mon 7/3/23 9:01 AM