ALL USERS: Where is my Zoom session recording?

Summary

Use these instructions if you cannot locate your Zoom meeting recording.

Body

 

These instructions apply to Zoom meetings recorded to the cloud, not those recorded locally to your computer.
For cloud recording setup, see:
🔗 Zoom Cloud Recording Support


When Will My Zoom Recording Be Available?

After ending your Zoom meeting and stopping the recording:

  • Your recording begins processing and uploading to Zoom’s Cloud Storage.

  • Processing time may take up to twice the meeting length.
    → For example, a 1-hour meeting could take 2 hours to process.

  • High traffic volumes (e.g., during midterms or finals) may extend processing time.


How Will I Know My Recording Is Ready?

You’ll receive an email from Zoom when the recording is processed and available.

The email contains:

  • Host-only link for managing the recording.

  • Participant link you can share with others.


How to Access Cloud Recordings via Zoom Portal

  1. Open a browser and go to: https://bridgew.zoom.us

  2. Sign in with your BSU credentials.

  3. In the left-hand menu, click Recordings.

  4. Confirm you are on the Cloud Recordings tab (not Local Recordings).

    • Local Recordings are stored on your device (not recommended due to large file size).

  5. Your recordings should appear in the list.

  6. Use the From/To calendar filters to narrow your search by date.


Accessing Cloud Recordings from Blackboard

Faculty can also view cloud recordings directly within their course:

  1. Go to your Blackboard course.

  2. Click the Zoom Tool Link.

  3. Select the Cloud Recordings tab.

  4. Click the title of the recording you'd like to access.

❗ Note: If you don’t see your recording, check your email for confirmation from Zoom. It may still be processing based on the length of the recording.


📘 Want to share your recordings in Blackboard?
Check out:
🔗 Zoom Help – Manage Cloud Recordings

 

References: 

Zoom Help Center/Cloud Recording Article: https://support.zoom.us/hc/en-us/articles/203741855-Cloud-recording 

Zoom Help Center/Manage Cloud Recordings: https://support.zoom.us/hc/en-us/articles/205347605 

Details

Details

Article ID: 120461
Created
Mon 11/16/20 1:10 PM
Modified
Tue 4/22/25 11:18 AM