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Some items to check:
- Confirm they are using full BSU email address
- They can try resetting the password via the Password Reset Portal
- Clear browser cache or try a different browser
- What address is being used for the email (NOT Gmail)
BSU accounts will unlock after 5 minutes if wrong password had been entered too many times
If assistance is needed in changing the password Remember to confirm ID before any changes.
Contact information to talk to an agent 508-531-2555
How to Reset your BSU Password