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This Knowledge Base article will be used to document a running list of issues that the IT Division has seen or experienced with MFA or Multi-factor Authentication. For information regarding MFA please visit the KnowledgeBase article "What is Multi-Factor Authentication?" here: https://bridgew.teamdynamix.com/TDClient/1926/Portal/KB/ArticleDet?ID=96831
| Scenario |
Resolution |
| Land line (non-mobile phone) registered as preferred number for verification |
Please call the Service Center (508.531.2555) or submit a request here to have your MFA reset so that you can set up a mobile phone number, SMS text messaging, or smart phone authenticator app. You should include your BSU email address, Bear (Banner) ID, billing/home address, and phone number we have on record for you. |
| Pop-ups being blocked so unable to register for MFA from off-campus |
Enable pop-ups notifications in your web browser. |
| MFA requiring you to enter SMS code multiple times a day even after checking on “Don’t ask again for 30 days” |
Make sure your Chrome browser setting "Clear cookies and site data when you quit Chrome" is set to OFF or disabled. NOTE: Firefox, Edge, IE, Safari and other web browsers have similar settings to "remember" cookies/history. |
| You did not receive SMS code in a timely manner (within 30 seconds) due to poor cellular signal |
Change "default sign-in method" to either a phone call or authenticator app (preferred method, if available), instructions here: https://bridgew.teamdynamix.com/TDClient/1926/Portal/KB/ArticleDet?ID=96848 |