Students are responsible for carrying their Connect Card with them at all times. All resident students use their BSU Connect Card to access their rooms.
If a student is locked out they should locate a Residential Safety Officer, Area Coordinator, Resident Director, Resident Assistant, Residential Safety Assistant or Office Assistant. If a staff member is not available the student may have to wait until resident assistant duty begins.
Residents that show a pattern of not carrying their Connect Card by requesting lockout assistance from University staff will be documented and referred to the Office of Community Standards.
- Resident assistants are on duty between 7pm and 7am each day of the week and 7pm and 9am on the weekends.
- On Saturday and Sunday there will also be a resident assistant available on call to address lockouts between 9am and 7pm.
- Information about the RA on duty (i.e. name, phone numbers and room numbers) is posted nightly outside of the RA Office.
If a student loses their Connect Card:
- During business hours (Monday Friday 9am – 5pm):
- Obtain a replacement card from the Parking and Connect Card Services office prior to seeing a Residence Life and Housing staff member who will code their card.
- If a Connect Card is lost, the student will be billed $25 by the Parking and Connect Card Office to replace the card.
- Outside of business hours:
- Residence Life and Housing staff will issue a temporary card that must be returned by the following business day at 5 pm.
- If a temporary card is lost or not returned, the student may be billed $25 to replace the card.