BSU's Facilties Management Department provides customer service to resident students in need of repairs or support within their residence hall and room.
If you need something fixed, call Customer Service at 508-531-1286.
Operations Center, Room 220
200 Great Hill Drive
Bridgewater MA, 02325
Phone: 508-531-1296 (Remember: "If you need a fix, call us at X1296...")
Fax: 508-531-2130
HOURS OF OPERATION
Monday - Friday, 7:30 AM to 11 PM
Saturday - 8 AM to 4 PM
Sunday - CLOSED
FREQUENTLY ASKED QUESTIONS:
Q: Who do I call in the event of a critical work order that is considered an emergency?
A: Between 7:30 AM and 11 PM, please call (508) 531-1296. After 11 PM, please call the BSU Police Department at (508) 531-1212.
Q: How long does it take for a work order to be completed?
A: An average work order for students takes 24-48 hours to complete depending on workload and staffing. In requesting keys, time is critical at the beginning of a semester and the opening of a new building makes for large volume and delays in processing. It is important to remember that Customer Service receives numerous work orders each day, and that they are prioritized.
Q: I saw a leaking faucet. How do I know if it has been reported?
A: Call (508)-531-1296 and report it. If a work order was initiated already for the same leak, we will not duplicate it.
Q: I am a resident student. Who do I get to handle any Facilities-related problems I am having in my room?
A: Submit a work order by going to the SchoolDude website. The password is gobears.