Knowledge Base

Categories (11)

Accounts and Passwords

Login password resets and troubleshooting, account corrections, and access for guests.
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ResNet

Residential Technology - This category contains information for resident students in regard to ResNet technical support and services.
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IT Project Management

This Knowledge Base Category contains articles about IT Project Management and the Team Dynamix PPM and ITSM system.
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Information Security

Information about spam, suspicious emails, and keeping your data secure.
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Email, Communication, and Collaboration

Information about Microsoft Office 365, email lists, shared email boxes, etc.
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Service Catalog

Public articles for IT services through Service Catalog.
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Infrastructure Services

Infrastructure Services
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Website Design & Collaboration

Information about Website Design & Collaboration Tools
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Voice Communications

This knowledge base category reflects telephone services offered by the Division of Information Technology.
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Network and Connectivity

Connecting to the BSU Wired and Wireless Network
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Teaching and Technology Center

Blackboard, Mirroring360, Zoom, Screencast-o-matic, Poll Everywhere, Padlet, and more!
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Articles (2)

Managing Mac OS Updates With Nudge App

Yik Yak Blocked on BSU Network