Welcome to the IT Service Portal!
The IT Service Portal is available to the Bridgewater State University community to find quick solutions to technical questions, learn about available IT Services, and enter information for assistance.

Please let us know how we can help you.

 

Service Catalog IconRequest Service

The Service Catalog is a collection of IT Services offered to the BSU community.  Explore the Service Catalog to learn more, request, or report a service-related issue.

You can submit a request from the selected service's description page.		   Search Knowledge Base Icon Search Knowledge Base

The Knowledge Base is a collection of articles that enable you to resolve many technical issues on your own.  Please use the IT Knowledge Base to search for information and steps to resolve issues common at BSU.

While many articles are open to general viewing, you can also log in with your BSU email address and password to see BSU-restricted articles.		  
 Ask IT Icon
Ask IT


Our chat feature allows you to talk to IT in real time.  Staff are online and ready to assist Monday - Friday 9am - 4pm (except for MA state holidays and other BSU closures).
Service Catalog   Knowledge Base   IT Chat (at lower right of screen)


 

Common Requests
Password Reset Icon
Password Reset		 Email and User Accounts Icon
Email and User Accounts		 Software Applications and Operating Systems Icon
Software Applications &
Operating Systems		 Wireless Network Icon
Wireless Network

 

IT Contact Information and Hours   Popular Searches   Quick Tips
 
Service Center Email Icon IT Service Center
itsupport@bridgew.edu
IT Service Center Phone Number Icon 508.531.2555
24x7 coverage
IT Service Desk Icon Walk-Up Hours*
Maxwell Library
Ground Floor
 
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: closed
Sunday: closed
*Walk-Up Hours are not available on
MA state holidays and other designated campus closures.
 
 
Password Reset
 
InfoBear Access
 
Multi-Factor Authentication (MFA)
 
Clear Cache
   
Service Portal Usage: Please log in to your BSU account before searching the Service Catalog and Knowledge Base as some items may not be available for public viewing.  If not finding desired information, contact us (details at left).

Search Tips: For better results, use phrases or additional key words instead of single words. For example, "reset my password" in place of "password" or "install Microsoft Office" in place of "office."

General Troubleshooting Tips:
  • Restart your computer and any devices related to the issue you're having (Wi-Fi routers, printers, etc.)
  • Try another web browser or use Private/Incognito mode  (select the three dots/lines at top right of browser window, select available option)
  • Try another computer/device
  • Some logins require full email address and some require only your username (the part of your email address before the @).   Check the login page for required information.