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Knowledge Base
Categories (11)
Accounts and Passwords
Login password resets and troubleshooting, account corrections, and access for guests.
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ResNet
Residential Technology - This category contains information for resident students in regard to ResNet technical support and services.
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IT Project Management
This Knowledge Base Category contains articles about IT Project Management and the Team Dynamix PPM and ITSM system.
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Information Security
Information about spam, suspicious emails, and keeping your data secure.
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Email, Communication, and Collaboration
Information about Microsoft Office 365, email lists, shared email boxes, etc.
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Service Catalog
Public articles for IT services through Service Catalog.
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Infrastructure Services
Infrastructure Services
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Website Design & Collaboration
Information about Website Design & Collaboration Tools
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Voice Communications
This knowledge base category reflects telephone services offered by the Division of Information Technology.
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Network and Connectivity
Connecting to the BSU Wired and Wireless Network
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Teaching and Technology Center
Blackboard, Mirroring360, Zoom, Screencast-o-matic, Poll Everywhere, Padlet, and more!
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Articles (1)
Share a Video from YouTube using Zoom or Microsoft Teams
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Popular Articles
Reset/Change Your BSU Password
MFA: How to Configure Multi-Factor Authentication Using Authenticator App or SMS Text (New Users)
Email: Sending limits in Office 365 and Outlook Client
How to Install the Office Suite from the Office 365 Portal
How to Clear a Browser's Cache
Recent Articles
MFA: How to Add a YubiKey or Security Key as an MFA Method
FACULTY: ULTRA: How do I create learning modules using the AI Design Assistant?
FACULTY: ULTRA: How do I generate test questions using AI Design Assistant?
STUDENTS: ULTRA: Recording Videos and Screen Recordings using Padlet in your Blackboard Ultra Course
Cisco AnyConnect VPN (Remote Access)
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