Teaching and Technology Center

Blackboard, Mirroring360, Zoom, Screencast-o-matic, Poll Everywhere, Padlet, and more!

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Articles (27)

ALL USERS: Are you using a Mac and having trouble entering text in Journals, Exams, Discussions, or Assignments?

Are you using a MAC and having difficulty submitting text on your Journal, Discussion, Assignment, or Exam in Blackboard?  If you are running an older operating system, you may need to update your MacOS to a more recent version.  See the links in this article for more information...

ALL USERS: How do I access Google Gemini using my BSU credentials?

Step-by-step instructions for accessing Google Gemini using your BSU credentials.

ALL USERS: How do I access Microsoft Copilot using my BSU credentials?

This article explains how to log into Microsoft Copilot using your BSU credentials.

ALL USERS: How do I enable live captions while presenting to an audience?

Use these instructions to enable live captioning in your PowerPoint slideshow sessions.

ALL USERS: How do I log in to a registered Poll Everywhere poll?

Follow these steps to log in to a "registered" Poll Everywhere poll.

ALL USERS: How to allow third party cookies in each web browser

This article looks at when you might need to allow third party cookies and how to change your cookie settings in each web browser.

ALL USERS: My course is missing within the Courses module in Blackboard. How do I find it?

Use these instructions when faculty and students are having difficulty locating their Blackboard course sites from the Courses module in Blackboard.

ALL USERS: Online Training and Learning Resources

If you're interested in learning more about your computer, operating system, applications needed for courses and work, or other computer, wellness, and professional development topics, you can explore the following resources available to you:

ALL USERS: Why am I unable to Screenshare in my Zoom Meeting on a Mac?

Mac OS security restricts applications from accessing some computer hardware (cameras, microphones, screen sharing, hard drive access, etc) by default unless given permission. Users need to access the Security and Privacy control panel under the OS system preferences to grant this permission.

ALL USERS: Why can't I access Zoom through my Blackboard course site with my FireFox browser?

This article provides guidance on Firefox’s Enhanced Tracking Protection (ETP) feature, which can block user credential pass-though to Zoom within Blackboard course sites, and how to disable ETP for Blackboard.

ALL USERS: Why can't I open a link to a Cloud document (ex. OneDrive, Google Drive, Dropbox, SharePoint) in Blackboard?

This article provides guidance for instructors and students on how to open cloud documents in your Blackboard course sites.

FACULTY: ULTRA: How do I create AI Conversations using AI Design Assistant?

This article will guide you on how to use the AI Conversation feature on Blackboard Ultra and create them for your students.

FACULTY: ULTRA: How do I generate Journal questions using AI Design Assistant?

This article will guide you on how to generate Journal questions using the AI Assistant feature on Blackboard Ultra.

ALL USERS: Errors when copy/paste from Word into Blackboard

Use these guidelines when you encounter errors copying and pasting text from Word into Blackboard Journals, Assignments, Blogs, and other areas.

ALL USERS: Having difficulty with Blackboard? Check to ensure you are using a currently supported Web Browser.

Having difficulty with Blackboard? Please check to ensure you are using a currently supported Web Browser.

ALL USERS: How do I change my Zoom video layout?

Use these instructions to learn how to change zoom video layouts, or how to pin or spotlight participant videos, or how to hide or stop incoming video.

ALL USERS: How do I share sound when screen sharing in Zoom?

Use these instructions to share audio when screen sharing in Zoom.

ALL USERS: How do I switch between multiple Zoom accounts?

Use the following steps to easily switch between multiple Zoom accounts.

ALL USERS: How to add diacritical marks to your writing using keyboard shortcuts

Use these instructions to add diacritical marks (i.e., accent marks) to your writing using keyboard shortcuts.

ALL USERS: Students unable to embed content - such as video - in Blackboard Discussion Forums

Due to security settings tied to blackboard user roles, only instructors are able to embed some content such as google slides, powerpoint, and screencast-o-matic videos within Discussion Board posts.

ALL USERS: Where is my Zoom session recording?

Use these instructions if you cannot locate your Zoom meeting recording.

ALL USERS: Where is spellcheck in the Blackboard content editor?

Use this guidance for questions about the auto spellcheck feature not operating within the Blackboard content editor.

ALL USERS: Why can't I see emails sent through Blackboard?

Use these instructions if you are unable to find emails sent through Blackboard.

ALL USERS: Why were my Zoom breakout rooms not included in my recording?

Discover why your Zoom breakout room was not recorded along with the main meeting room activities.

ALL USERS: Zoom Internet Connection and Quality Issues

Use these troubleshooting tips and tricks to improve your Zoom connection (video breakup, audio dropout and synchronization issues)

ALL USERS: How do I know if my browser and system are supported by Blackboard?

Our Blackboard system is upgraded monthly and browsers are also updated frequently so there is always a chance that one of the updates will cause an unexpected issue. We do recommend that you have more than one browser installed on your system.

ALL USERS: When Are New Blackboard Sites Created for Each Semester?

We attempt to create Blackboard sites at or near the same time that registration occurs. Users should begin seeing their next semester courses on this schedule: