ALL USERS: Having difficulty with Blackboard? Check to ensure you are using a currently supported Web Browser.

If you're experiencing issues with Blackboard Learn, your web browser may be the cause. Before reporting a problem, please confirm you’re using a supported browser.

Step 1: Run the Blackboard Browser Checker

🔗 Use the Blackboard Browser Checker
This tool verifies whether your current browser is compatible with Blackboard features.

Important Browser Notes

  • ❌ Internet Explorer is no longer supported.
    Microsoft ended development of Internet Explorer in January 2016. Some features in Blackboard—such as Attendance or Create Recording—may not work in this browser. Issues specific to Internet Explorer will not be fixed by Blackboard.

  • ⚠️ Safari (especially version 14)
    While Blackboard officially supports Safari, we’ve encountered navigational and menu display issues—especially when:

    • Blocking third-party cookies

    • Zooming in/out of the screen

Common Issues Linked to Browser Compatibility

At BSU, we've seen browser-related issues that affect:

  • Uploading files

  • Modifying test settings (due dates, availability, etc.)

  • Interacting with course menus

✅ Recommended Browsers

We strongly recommend using one of the following:

  • Google Chrome (latest version)

  • Mozilla Firefox

  • Microsoft Edge

Switching browsers often resolves Blackboard-related problems immediately.

📩 Still having issues? Contact IT Support or the Teaching & Technology Center for assistance.

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