Lock Out and Lost Connect Card Policies
Students are responsible for carrying their Connect Card with them at all times. All resident students use their BSU Connect Card to access their rooms.
If a student is locked out they should locate a Residential Safety Officer, Area Coordinator, Resident Director, Resident Assistant, Residential Safety Assistant or Office Assistant. If a staff member is not available the student may have to wait until resident assistant duty begins.
Residents that show a pattern of not carrying their Connect Card by requesting lockout assistance from University staff will be documented and referred to the Office of Community Standards.
- Resident assistants are on duty between 7pm and 7am each day of the week and 7pm and 9am on the weekends.
- On Saturday and Sunday there will also be a resident assistant available on call to address lockouts between 9am and 7pm.
- Information about the RA on duty (i.e. name, phone numbers and room numbers) is posted nightly outside of the RA Office.
If a student loses their Connect Card:
- During business hours (Monday Friday 9am – 5pm):
- Obtain a replacement card from the Parking and Connect Card Services office prior to seeing a Residence Life and Housing staff member who will code their card.
- If a Connect Card is lost, the student will be billed $25 by the Parking and Connect Card Office to replace the card.
- Outside of business hours:
- Residence Life and Housing staff will issue a temporary card that must be returned by the following business day at 5 pm.
- If a temporary card is lost or not returned, the student may be billed $25 to replace the card.