Laptop Service Policies & Procedures
If you are having technical problems with your laptop computer, you can bring it by our Support Counter. IT Endpoint Services has a counter located on the ground floor of the Maxwell Library. You must have your BSU Connect Card to receive any service.
Do not forget to bring your BSU Connect Card when you bring your computer in for any services.
Endpoint Services will provide a best-faith effort service level for laptop computers.
IT Computing Support Services cannot provide hardware replacement or warranty service for computers. Most new computers have some warranty from the manufacturer which we cannot jeopardize.
Students are required to stay with their computer while any services are conducted by Endpoint Services.