MFA: How to Reset a YubiKey or Security Key

These are instructions to reset a YubiKey security key to factory defaults.  These were written using Windows 11.

If you've entered the wrong PIN too many times while trying to sign in with your YubiKey, you might see this error:

"You've entered incorrect PINs too many times. Use a different sign-in option, or contact your IT support person."

This means your YubiKey is locked and needs to be reset to its factory settings. Follow the steps below to reset your YubiKey and get back up and running.

1. Insert the YubiKey into the USB-C port
2. Open Settings by clicking on the Start Menu and type Settings, click on Accounts then choose Sign-in options
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3. Click on Security key, then click on Manage
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4. Touch the golden circle on the YubiKey
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5. Select Reset, and click on Proceed
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6. Remove the YubiKey and reinsert it back (make sure you don't touch the golden circle on key)
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7. Touch the key twice within 10 seconds and click Done
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That's it.

Please contact security@bridgew.edu if you have any questions.