STUDENT: I'm trying to submit a VoiceThread post, but after I sign in, I'm brought back to the Blackboard welcome page. What should I do?

If you're trying to submit a VoiceThread assignment but are redirected to the Blackboard welcome page after signing in, follow the steps below to resolve the issue.

Getting Started with VoiceThread for the First Time

If this is your first time using VoiceThread in Blackboard:

  1. Click the VoiceThread assignment link in your Blackboard course.

  2. Log in with your BSU Single Sign-On (SSO) credentials when prompted.

  3. After logging in, your page should refresh and load the VoiceThread assignment.

Still Getting Redirected to the Blackboard Homepage?

If you're redirected to the Blackboard homepage instead of the assignment:

  • Click the assignment link again. Sometimes, the initial login just needs to authenticate your account.

  • If the issue continues, it could be related to your browser or security settings, not your VoiceThread account.

Try These Troubleshooting Steps:

  • ✅ Use Google Chrome or Mozilla Firefox. VoiceThread recommends these browsers for best performance.

  • ✅ Enable third-party cookies in your browser settings. This is required for VoiceThread to work correctly.

Need help with enabling cookies? Visit VoiceThread's Cookie Settings Guide for step-by-step instructions for your browser.

Still Stuck?

If you're still having issues, email ITSupport@bridgew.edu with:

  • A description of the issue

  • The browser you're using

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