Users can change the voice mail greeting of their personal extension only. If a user would like to change a department mailbox voicemail greeting they will need to open a request with our Systems department by emailing ITSystemsRequest@bridgew.edu
1. In the top right of Teams have the end user click on their profile picture and click on settings. If a profile picture has not been setup they will see their initials instead.
![](https://bridgew.teamdynamix.com/TDPortal/Images/Viewer?fileName=f63392d2-f938-44ab-b91d-5d55bd963e4c.PNG)
2. On the next screen have the user select "Calls" in the left hand pane and click on "Configure voicemail".
![](https://bridgew.teamdynamix.com/TDPortal/Images/Viewer?fileName=527aafb7-0150-4bd9-8cbf-2c42bcbfc0e2.PNG)
3. In the top left of the next screen there will be a "Record a greeting" option. The caller can listen to the prompts provided by the voicemail system to record a new greeting.
![](https://bridgew.teamdynamix.com/TDPortal/Images/Viewer?fileName=82e09633-4675-40d5-97c0-c665a1cd26c3.PNG)