TTC ADMINS: TTC Knowledge Base Article Review Process

A PDF file is attached to this article, containing a flowchart outlining the review process for knowledge base articles.

📝 Review Guidelines

All knowledge base articles should be reviewed at least once per year to ensure:

• Content is still relevant and accurate

• The correct owner is assigned

• Formatting is consistent, especially for public-facing articles

• Settings (e.g., visibility, audience) are appropriate

📅 When reviewing an article, set the “Next Review Date” to no later than June 1 of the following year. Some articles may require more frequent review based on importance or update frequency (as determined by the knowledge owner).

👥 Ownership and Permissions

• All staff members may review and update public-facing KB articles within their department.

• Nonpublic articles currently have named owners but should be updated to reflect departmental ownership during review.

• The Service Management Office (SMO) will periodically review all public or cross-departmental articles to ensure consistency.

🧭 Style and Voice

This document also acts as a guide for:

• Article formatting and tone (“voice”)

• Setting permissions and visibility

• Reference: See the TeamDynamix Knowledge Base Article Style Guide  for details on font, color, and formatting expectations.

📧 Questions?
Contact the Service Management Office at smo@bridgew.edu.