Email: How do I access a shared mailbox by Outlook client and by Office 365?

You can view email in a shared mailbox you have permission to via both the full Outlook client and online via the Office 365 web portal at https://portal.bridgew.edu. 

Access a shared mailbox in Outlook client

 If you recently had permissions added to a shared mailbox, the shared mailbox might automatically display in your Folder pane in Outlook after restarting your computer.

1 Scroll down through the folder pane on the left side of your inbox below any sub folders to see a shared mailbox you have permission to view.  

2. Click arrow to expand the Shared Mailbox and select Inbox to view email messages.

If your shared mailbox does not automatically appear in the Folder pane, follow these steps to add it manually:

1. With Outlook open, click the File tab
2. Click Account Settings, then choose Account Settings from the drop-down list
3. Click Change…
4. Click More Settings
5. Click the Advanced tab
6. Click Add, then type the name of the account (e.g. Athletics)
7. Click OK. The mailbox name should be added to the Open these additional mailboxes list
8. Click OK, Next, and then Finish
9. You may need to restart Outlook for changes to take effect

Access a shared mailbox in Office 365 Outlook Web Access

If you have permissions to a shared mailbox, you may also add it online via the Office 365 portal.
 

1. From your web browser, go to Outlook via the Office 365 portal at https://outlook.bridgew.edu​ 
2. Login with your BSU Email address and BSU password.
3. On the left navigation pane, click 'More' under folders.
4. Right click on your name.
5. Click 'Add shared folder…' and enter the email address of the shared mailbox (i.e. Shared_mailbox@bridgew.edu)
6. Click Add then scroll down the folder pane on the left side of your inbox to view the shared mailbox.  
7. Click arrow to expand the Shared Mailbox and select Inbox to view email messages.