Note: You will need the appropriate account permissions to add a shared/ generic mailbox to outlook. If you cannot add the mailbox or are unsure they have the permissions please ask the shared account owner to submit a ticket to request permissions for you.
To Add to Outlook for Mac please do the following:
- Open the Outlook application. Select Tools > Accounts... in the Outlook main menu.
- On the Accounts dialog box, click on the Advanced... button in the lower right corner.
- Click on the Delegates tab.
- Just below the Open these additional mailboxes box (the lower of the two boxes):
- Click on the + button to add a new account.
- On the Choose a Person dialog box, type in the name of the shared mailbox, select the account in the list, then click on the Add button.
- Click on the OK button in the lower right corner.
- Close the Accounts dialog box.
- If you see the Outlook was redirected to the server auto-discover... dialog box:
- Click on the Always use my response for this server " checkbox.
- Click on the Allow button.
- After a short period of time, the new shared mailbox will appear as a folder in the Accounts list on the left side of your Outlook window.
If this does not work, try the following
- Open the Outlook application. Select File> Open > Shared Mailbox in the Outlook main menu.
- Type in the name of the mailbox you wish to add and click on "Add"
- You should now see it listed as a separate folder underneath your main mailbox folder