Email: How to Add and Remove a Sender to the Safe Sender's List

Outlook's junk feature automatically detects spam or malicious emails and either quarantines them or sends them to the junk folder. You can manually add senders to a list that will prevent any email from that sender being sent to the quarantine or junk folder. 

To Add a Safe Sender

  1. Sign in to

  2. At the top of the page, select Settings Settings: update your profile, install software and connect it to the cloud (top right) > View all Outlook settings (at the very bottom).

  3. Select Junk Mail in the middle section.

  4. To add an entry to Safe senders and recipients, enter the email address (for an individual) or domain (the part of the address AFTER the @, for all addresses from that domain) that you want to mark as safe in the Enter a sender or domain here text box, and then press Enter or select the Add icon The Create new folder button next to the text box.

    • For example, to mark all email from addresses that end in as safe, enter in the text box.

    • To mark a specific person as safe, enter that person's full email address. For example, to mark all messages from as safe, enter in the text box.

  5. (Optional) Select the Trust email from my contacts check box to treat email from any address in your contacts folders as safe.

  6. Select Save to save your changes.

This configuration will prevent emails from that Sender or domain from going into the junk folder or being held up by the quarantine software. 

To Remove a Safe Sender

  1. To remove an entry from Safe senders and recipients, perform steps 1-3 above, select the desired entry, then select Remove.

  2. Select Save to save your changes.

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Article ID: 88829
Wed 10/9/19 12:22 PM
Wed 8/9/23 10:57 AM