Popular Services

Adobe, Excel, Hyflex, Mirror 360, Office Suite, Office 365, OneDrive, OneNote, Outlook, Panopto, PowerPoint, SharePoint, Teams, Word, Zoom; Browsers (Chrome, Edge, Safari); Operating Systems (Big Sur, Catalina, Win 10)


Online tool for Banner ID/InfoBear


Wireless network (wifi) connectivity


Usernames and passwords, permissions for accounts (including self-service password reset tool or multi-factor authentication/MFA information) and accounts in general


Request equipment for newly-hired employees.


Changing name on BSU account following legal name change; documentation required or changing preferred name


Windows Virtual Desktop (WVD) and virtualized administrative and academic applications


Phone and Voice Services (dialtone) including Teams and International Calling


Services available through ResNet.


Computers, devices, tablets, docking station, webcam, headset, monitors, or printers


Please use this when the request is not found in other services


Submit requests for creative services or publications such as brochures, invitations, postcards, flyers, etc. Once a request is submitted a member of our team will reach out to you to further discuss your project needs.


Information on training for media and audio-visual equipment in classrooms


Virtual Private Network (VPN) remote access


Printers and printing in offices, classrooms, and labs


Identity verification for BSU accounts with valid passwords


Phishing (Knowbe4), security smart newsletter, and training


University handsets and headsets, emergency phones, elevator phones, telephone and ethernet jack move/install/repair (offices, labs, classrooms, and meeting spaces)


Information on training regarding security awareness


The Advancement Operations team is responsible for all aspects of database management for the University Advancement division and Office of Alumni Relations including; alumni and donor records, data standards, querying and reporting, and analytical reporting. The Advancement Operations team protects the privacy of its constituents.


Consultation for potential new IT project or initiative.


Please refer to Library Services for borrowing projectors, screens, and other equipment


Please use this when the request is not found in other services