Popular Services

Request equipment for newly-hired employees.

Adobe, Excel, Hyflex, Mirror 360, Office Suite, Office 365, OneDrive, OneNote, Outlook, Panopto, PowerPoint, SharePoint, Teams, Word, Zoom; Browsers (Chrome, Edge, Safari); Operating Systems (Big Sur, Catalina, Win 10)

Wireless network (wifi) connectivity

Usernames and passwords, permissions for accounts (including self-service password reset tool or multi-factor authentication/MFA information) and accounts in general

Services available through ResNet.

Windows Virtual Desktop (WVD) and virtualized administrative and academic applications

Computers, devices, tablets, docking station, webcam, headset, monitors, or printers

Changing name on BSU account following legal name change; documentation required or changing preferred name

Printers and printing in offices, classrooms, and labs

University handsets and headsets, emergency phones, elevator phones, telephone and ethernet jack move/install/repair (offices, labs, classrooms, and meeting spaces)

Please use this when the request is not found in other services

Information on training for media and audio-visual equipment in classrooms

Information on classroom and lab software and semester request process

Reports
Administrative & Business Systems
Admin Systems General
Applications & Reporting
Application Research, Support, or Upgrade

Recover lost emails, files, or folders

Technology in classrooms and labs

Charging lockers and stations (also known as Kwikboost) for mobile devices

Use this form to submit prospect contact report.

Identity verification for BSU accounts with valid passwords

Phishing (Knowbe4), security smart newsletter, and training

Phone and Voice Services (dial tone) including Teams and International Calling