Popular Services

Printers and printing in offices, classrooms, and labs


Usernames and passwords, permissions for accounts (including self-service password reset tool or multi-factor authentication/MFA information) and accounts in general


Changing name on BSU account following legal name change; documentation required or changing preferred name


Online tool for Banner ID/InfoBear


Adobe, Excel, Hyflex, Mirror 360, Office Suite, Office 365, OneDrive, OneNote, Outlook, Panopto, PowerPoint, SharePoint, Teams, Word, Zoom; Browsers (Chrome, Edge, Safari); Operating Systems (Big Sur, Catalina, Win 10)


Windows Virtual Desktop (WVD) and virtualized administrative and academic applications


Request equipment for newly-hired employees.


Virtual Private Network (VPN) remote access


University handsets and headsets, emergency phones, elevator phones, telephone and ethernet jack move/install/repair (offices, labs, classrooms, and meeting spaces)


Training on teaching stations and presentation technologies in classrooms and meeting spaces


Submit requests for creative services or publications such as brochures, invitations, postcards, flyers, etc. Once a request is submitted a member of our team will reach out to you to further discuss your project needs.


Information on training for media and audio-visual equipment in classrooms


Please use this service when the request is not found in other services


Please refer to Library Services for borrowing projectors, screens, and other equipment


Phone and Voice Services (dialtone) including Teams and International Calling


Wireless network (wifi) connectivity


Services available through ResNet.


The Advancement Operations team is responsible for all aspects of database management for the University Advancement division and Office of Alumni Relations including; alumni and donor records, data standards, querying and reporting, and analytical reporting. The Advancement Operations team protects the privacy of its constituents.


Technology in meeting spaces, includes electronic door display (Visix)


Use this form to request financial reports, class lists, email, phone and address lists, etc. from the Raiser's Edge database.


Identity verification for BSU accounts with valid passwords


Use this form to request addition of a new individual or organization record to the Raiser's Edge database.


Phishing (Knowbe4), security smart newsletter, and training