Popular Services

Adobe, Excel, Hyflex, Mirror 360, Office Suite, Office 365, OneDrive, OneNote, Outlook, Panopto, PowerPoint, SharePoint, Teams, Word, Zoom; Browsers (Chrome, Edge, Safari); Operating Systems (Big Sur, Catalina, Win 10)


Wireless network (wifi) connectivity


Windows Virtual Desktop (WVD) and virtualized administrative and academic applications


Request equipment for newly-hired employees.


Printers and printing in offices, classrooms, and labs


Services available through ResNet.


Usernames and passwords, permissions for accounts (including self-service password reset tool or multi-factor authentication/MFA information) and accounts in general


Online tool for Banner ID/InfoBear


Changing name on BSU account following legal name change; documentation required or changing preferred name


Phone and Voice Services (dialtone) including Teams and International Calling


Submit requests for creative services or publications such as brochures, invitations, postcards, flyers, etc. Once a request is submitted a member of our team will reach out to you to further discuss your project needs.


Identity verification for BSU accounts with valid passwords


Virtual Private Network (VPN) remote access


Phishing (Knowbe4), security smart newsletter, and training


The Advancement Operations team is responsible for all aspects of database management for the University Advancement division and Office of Alumni Relations including; alumni and donor records, data standards, querying and reporting, and analytical reporting. The Advancement Operations team protects the privacy of its constituents.


University handsets and headsets, emergency phones, elevator phones, telephone and ethernet jack move/install/repair (offices, labs, classrooms, and meeting spaces)


Computers, devices, tablets, docking station, webcam, headset, monitors, or printers


Consultation for potential new IT project or initiative.


Information on classroom and lab software and semester request process


Charging lockers and stations (also known as Kwikboost) for mobile devices


Please use this when the request is not found in other services