Popular Services

Adobe, Excel, Hyflex, Mirror 360, Office Suite, Office 365, OneDrive, OneNote, Outlook, Panopto, PowerPoint, SharePoint, Teams, Word, Zoom; Browsers (Chrome, Edge, Safari); Operating Systems (Big Sur, Catalina, Win 10)


Request equipment for newly-hired employees.


Printers and printing in offices, classrooms, and labs


Usernames and passwords, permissions for accounts (including self-service password reset tool or multi-factor authentication/MFA information) and accounts in general


Wireless network (wifi) connectivity


Identity verification for BSU accounts with valid passwords


Windows Virtual Desktop (WVD) and virtualized administrative and academic applications


Changing name on BSU account following legal name change; documentation required or changing preferred name


Information on training available through LinkedIn Learning


Services available through ResNet.


Submit requests for creative services or publications such as brochures, invitations, postcards, flyers, etc. Once a request is submitted a member of our team will reach out to you to further discuss your project needs.


Recover lost emails, files, or folders


Computers, devices, tablets, docking station, webcam, headset, monitors, or printers


Please use this service when the request is not found in other services


Online tool for Banner ID/InfoBear


Virtual Private Network (VPN) remote access


The Advancement Operations team is responsible for all aspects of database management for the University Advancement division and Office of Alumni Relations including; alumni and donor records, data standards, querying and reporting, and analytical reporting. The Advancement Operations team protects the privacy of its constituents.


Charging lockers and stations (also known as Kwikboost) for mobile devices


Phone and Voice Services (dialtone) including Teams and International Calling


Please use this when the request is not found in other services


Use this form to submit prospect contact report.


Information on classroom and lab software and semester request process


Use this form to request financial reports, class lists, email, phone and address lists, etc. from the Raiser's Edge database.