If you are a student and you are unable to access your Blackboard, follow these steps to troubleshoot:
- Cached Passwords: You may have an old password cached in your browser. Try logging in without the cached password to confirm if your new password is working.
- Incorrect Username: Make sure that your username is correct. Make sure you do not include the @student.bridgew.edu part of your username.
- Email Login: If you are able to log into your email with no issues, you should be able to access Blackboard with that same information. If you cannot log into your email, submit a ticket to IT. If you are still having trouble getting into Blackboard, consider the following reasons.
- Course Registration: You can only access Blackboard once you have registered for courses in InfoBear. If you are a new student and have not signed up for courses, you will need to register for classes first. You will then have access to your courses within 2 hours.
- Disabled Account: Your account may be disabled. Contact IT to request to have your account re-enabled. Once your BSU account is re-enabled, you should have access to Blackboard within 2 hours.