Email: I'm missing an email

If you are having difficulty finding an email, please check in the following places:

  • Check all folders including Junk
  • Check Junk Email options for blocked senders (see Email: Junk Email Settings for more information)
  • You might have Focused Inbox enabled.  If so, please select the Other option above your message list.

Other Inbox list

  • Check your Quarantine by following the instructions at Email: Find and release quarantined messages in Office 365
  • Search for the missing email using the Web version of Outlook that can be found here - http://email.bridgew.edu/
  • If you still can’t find the message you're seeking, please contact the IT Service Center with the following information:
    • Sender's email address
    • Date email was sent
    • The Subject line

 

Are you in need of further assistance?  Click here for more information on how you can contact us
Print Article

Related Articles (2)

Focused Inbox and Junk Box in Outlook
Information on the focused inbox, clutter, and junk features of the outlook application.