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These step-by-step questions should guide an IT Service Center or TTC staff member through the options to consider when a student cannot see their Blackboard course listed.

Use these troubleshooting steps on to enable Poll Everywhere in Microsoft PowerPoint on your classroom computer.

How do I map a G: or Z: or Webhost (W:) drive?

Use these instructions when faculty and students are having difficulty locating their Blackboard course sites from the Courses module in Blackboard.

If you have an empty content area as the top option in your content menu, Blackboard will default to the first available item, in this case the Zoom tool. Use these instructions to fix it so that another area is the default entry point for your course.

Use the guidance in this article to resolve the issue of not being able to view students' names in Blackboard Attendance and provide grades.

Use these instructions to fix issues where scroll bars on Macs are hidden.

Many times, courses get hidden instead of made unavailable to students or private. This results in the course disappearing from an instructors view in Blackboard. Use this knowledgebase article to retrieve a course that has inadvertently been hidden.

Use these instructions if your left-hand menus are not showing up in Blackboard on your classroom computer or personal computer.