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How to Activate Office if it is Requiring Activation

  1. Knowledge Base
  2. IT Service Center
  3. Software issues
  4. Windows Software
 Work or School Account It will then open the BSU Login page. Enter your BSU email and password into the fields and click Enter.  A loading screen will come up and Office will Authenticate

Keeper Security - Free Family License for Personal Use

  1. Knowledge Base
  2. Information Security
personal email and click Verify Email Address.   (2) You will then be redirected to Sign Up by creating a master password for your personal account. Creating Account on Mobile If you

Tips for International Travelers

  1. Knowledge Base
  2. Information Security
/Article/2059081/cybersecurity-tips-for-international-travelers/ Tips for International Travelers: Back up your electronic files Use strong and unique passwords Confirm antivirus software is

Remove and Re-Add Your Exchange Email/Calendar Account in Supported Email Clients

  1. Knowledge Base
  2. IT Service Center
  3. Software issues
password and click Sign in. Click Done, and close the Accounts window.      Apple Mail on Mac OS Remove your account from the Apple Mail desktop application on Mac OS: Click

Printing on Campus

  1. Knowledge Base
  2. Infrastructure Services
Go to the Faculty/ Staff Printer in the computer lab Log in with your BSU Username and Password at the release station Click the print job you would like to release or click Select All to select all of them.  Click Release Collect your print job at the printer.

MFA: Frequently Asked Questions and Troubleshooting

  1. Knowledge Base
  2. Information Security
Land line (non-mobile phone) registered as preferred number for verification Please call the Service Center (508.531.2555) or submit a request here to have your MFA reset so

WEPA Printing

  1. Knowledge Base
  2. ResNet
WEPA (We Print Away) is a print management solution developed specifically for student printing in higher education and university settings. Using cloud-based technology, it allows students to print

What to do if you lose your BSU connect card or get a new one

  1. Knowledge Base
  2. ResNet
If you lose your BSU connect card, you must request a new one from Parking and Connect Card Services. While you wait for your new card to be activated, you can still print by using one of the

MFA: How to Enroll in Multi-Factor Authentication Using SMS Text or Phone Call (Existing Users)

  1. Knowledge Base
  2. Information Security
address and password.  Note: if you have already signed in, please skip to step 3.  Depending on your account configuration, you may need to verify your sign-in via a phone call or a text message

How to Share a Folder or File in Onedrive

  1. Knowledge Base
  2. Email, Communication, and Collaboration
Go to onedrive.bridgew.edu and log in with your BSU Email and Password Create a new folder or document as needed by clicking + New and selecting Folder or a Document Type  Check the folder

ALL USERS: Why am I unable to Screenshare in my Zoom Meeting on a Mac?

  1. Knowledge Base
  2. Teaching and Technology Center
permission to access cameras, microphones, local files, and other devices as necessary. NOTE: You may need to unlock the panel (click the closed padlock below the list and enter your computer password

MFA: How to Re-configure Multi-Factor (MFA) with a New Phone

  1. Knowledge Base
  2. Information Security
itsupport@bridgew.edu.  An administrator needs to reset your MFA and revoke any saved MFA sessions on your account.  After that, the system will guide you to re-configure MFA the next time you sign in to

Learn Original: FACULTY: New to teaching with Blackboard and Zoom?

  1. Knowledge Base
  2. Teaching and Technology Center
  3. Faculty
  4. Blackboard Learn Original
Blackboard, go to https://bridgew.blackboard.com/ and log in with your BSU email address and password. When a BSU account is created for faculty and they are assigned to a course for the first time

MFA: How to Configure Multi-Factor Authentication Using Authenticator App or SMS Text (New Users)

  1. Knowledge Base
  2. Information Security
multi-factor authentication or MFA. MFA is a way to validate who you are with something you know (your password) and something you have (your phone). You are not required to provide additional security

Email: How do I access a shared mailbox by Outlook client and by Office 365?

  1. Knowledge Base
  2. Email, Communication, and Collaboration
, go to Outlook via the Office 365 portal at https://outlook.bridgew.edu​  Login with your BSU Email address and BSU password. On the left navigation pane, click 'More' under folders. Right click