Updating...
Skip to main content
Filter your search by category. Current category:
All
All
Knowledge Base
Service Catalog
Search the client portal
Search
Sign In
Show Applications Menu
Client Portal
Sign In
Search
IT Home
Services
Knowledge Base
More Applications
Skip to Knowledge Base content
Search
Articles
Blank
Knowledge Base
IT Service Center
Software issues
Windows Software
How to Manually Add a Generic Inbox to Windows Outlook Desktop Application
How to Manually Add a Generic Inbox to Windows Outlook Desktop Application
Tags
Outlook
application
email
account
desktop
add
mailbox
shared
generic
Macintosh
office
mac
macbook
microsoft
Note:
You will need the appropriate account permissions to add a shared/ generic mailbox to outlook. If you cannot add the mailbox or are unsure they have the permissions please
ask
the shared account owner to submit a ticket to request permissions for you.
Also Note: This should happen automatically. Please forward the ticket to Endpoint Services if this is not happening automatically.
Open Outlook.
Choose the
File
tab in the ribbon.
Click
Account Settings
, then select
Account Settings
from the menu.
Select the
Email
tab.
Make sure the correct account is highlighted, then choose
Change
.
Choose
More Settings
located in the lower left of the
Exchange Account Settings Dialog
Then select the
Advanced Tab
and click the
Add...
button
Type the shared email address, such as genericaccount@bridgew.edu or use the directory name for the account like IT Support
Choose
OK
>
OK
Choose
Next
>
Finish
>
Close
.
MacOS - Outlook
Open a shared folder or mailbox in Outlook for Mac
Are you in need of further assistance?
Click here for more information on how you can contact us
Sign in to leave feedback
0 reviews
Blank
Blank
Blank
Details
Article ID:
86633
Created
Wed 9/11/19 1:46 PM
Modified
Wed 7/19/23 11:26 PM
Related Articles (4)
Add a shared mailbox in Office 365 for Web
Directions on how to add a shared mailbox in office 365
Add Generic Shared Mailbox to Outlook Mobile
How to set up a shared or generic email inbox on a mobile device with the Outlook Mobile App
Check a Non-Personal Voicemail Inbox
How to check a shared or generic voicemail inbox.
How to Manually Add a Generic Inbox to Mac Outlook Desktop Application
Instructions on how to manually add a generic inbox to Outlook for MacOS
Deleting...
×
Share
Recipient(s)
- separate email addresses with a comma
Message
Press Alt + 0 within the editor to access accessibility instructions, or press Alt + F10 to access the menu.
Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://bridgew.teamdynamix.com/TDClient/1926/Portal/KB/ArticleDet?ID=86633">https://bridgew.teamdynamix.com/TDClient/1926/Portal/KB/ArticleDet?ID=86633</a><br /><br />How to Manually Add a Generic Inbox to Windows Outlook Desktop Application<br /><br />How to add a shared/ generic email account mailbox to MSOutlook