How to Manually Add a Generic Inbox to Windows Outlook Desktop Application

Note: You will need the appropriate account permissions to add a shared/ generic mailbox to outlook. If you cannot add the mailbox or are unsure they have the permissions please ask the shared account owner to submit a ticket to request permissions for you.
Also Note:  This should happen automatically.  Please forward the ticket to Endpoint Services if this is not happening automatically.


  1. Open Outlook.
  2. Choose the File tab in the ribbon. 
  3. Click Account Settings, then select Account Settings from the menu.

  4. Select the Email tab.

  5. Make sure the correct account is highlighted, then choose Change.
  6. Choose More Settings located in the lower left of the Exchange Account Settings Dialog
  7. Then select the Advanced Tab and click the Add... button
  8. Type the shared email address, such as or use the directory name for the account like IT Support
  9. Choose OK > OK
  10. Choose Next Finish > Close.

MacOS - Outlook

Open a shared folder or mailbox in Outlook for Mac


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Article ID: 86633
Wed 9/11/19 1:46 PM
Wed 7/19/23 11:26 PM

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